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Privacy Policy

1. Information We Collect

We may collect the following categories of information when you use the Website:

  • Contact and account details: name, email address, phone number, delivery and billing address.
  • Order information: products purchased order value, payment status order history.
  • Payment information: processed securely by our payment gateway partner(s) (Razorpay/PayU/other); we do not store your full card, UPI or net-banking credentials on our servers.
  • Age confirmation: since our products are intended for adult use, we may record a confirmation that you are 18 years or older at checkout or account creation.
  • Technical data: IP address, browser type, device information and pages visited, collected automatically via cookies and analytics tools.
  • Communications: messages you send us via email, WhatsApp, contact forms or customer support channels.

2. How We Use Your Information

  • To process, pack, ship and deliver your orders and to communicate order and delivery updates.
  • To verify that customers meet our minimum age requirement for purchasing these products.
  • To respond to customer service queries, returns and refund requests.
  • To send order-related communication and, where you have opted in, promotional offers and product updates.
  • To improve the Website, our product range and overall shopping experience.
  • To detect and prevent fraud, abuse or activity that violates our Terms & Conditions.
  • To comply with applicable law, tax and regulatory requirements.

3. Cookies & Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember your cart and understand how visitors use the Website (e.g., via Google Analytics/Meta Pixel). You can control or disable cookies through your browser settings; some features of the Website may not function properly if cookies are disabled.

4. Sharing of Information

We do not sell your personal information. We share it only with:

  • Logistics and courier partners (Shiprocket, Delhivery, etc.) to deliver your order.
  • Payment gateway providers to process transactions securely.
  • IT, hosting and analytics service providers who support the operation of the Website, under confidentiality obligations.
  • Government or regulatory authorities, where required by law, court order or to protect our legal rights.
  • A successor entity in the event of a merger, acquisition or sale of business assets.

5. Data Storage & Security

We use reasonable technical and organisational safeguards – such as restricted access, secure servers and encrypted payment processing – to protect your information from unauthorised access, alteration or disclosure. However, no method of transmission or storage over the internet is 100% secure and we cannot guarantee absolute security.

6. Age Restriction

Our products are intended for adult use only. The Website is not directed at and we do not knowingly collect personal information from, individuals under 18 years of age. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it.

7. Your Rights

Subject to applicable law, you may:

  • Request access to or a copy of, the personal information we hold about you.
  • Ask us to correct inaccurate or incomplete information.
  • Request deletion of your personal information, subject to legal and record-keeping requirements (e.g., tax invoices).
  • Withdraw consent for marketing communications at any time by using the unsubscribe link or contacting us directly.

To exercise any of these rights, please contact us using the details in Section 9.

8. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer are provided below:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated version will be posted on this page with a revised “Effective date”. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at info@gazwan.in or +91-8779398882.

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