Shipping Policy
1. Order Processing Time
- Orders are processed within 1-2 business days of order confirmation and successful payment, excluding weekends and public holidays.
- During sale periods or high order volumes, processing may take up to 3-4 business days; we will notify you of any significant delay.
2. Shipping Partners & Delivery Timelines
We ship orders through trusted logistics partners, including Shiprocket, Delhivery, Ecom Express, etc.. Estimated delivery timelines from the date of dispatch:
- Metro cities: 2-4 business days
- Non-metro/other locations: 4-7 business days
- Remote or ODA (out-of-delivery-area) pin codes: 7-10 business days, where serviceable
These timelines are estimates and may vary due to courier delays, weather, regional restrictions or circumstances beyond our control.
3. Shipping Charges
- Shipping charges, if any, are calculated at checkout based on order value, weight and delivery location.
- Orders above ₹XXX qualify for free standard shipping within serviceable regions.
- Cash on Delivery (COD) orders may attract an additional handling fee of ₹599, shown at checkout.
4. Order Tracking
Once your order is dispatched, you will receive a shipping confirmation with a tracking link via email/SMS/WhatsApp. You can also track your order status by logging into your account or contacting our support team.
5. Serviceable Areas & Restrictions
- We currently ship across India to pin codes serviceable by our courier partners.
- Certain products or pin codes may have shipping restrictions due to local regulations applicable to hookah/sheesha-related products; we will inform you at checkout if your location is not serviceable.
- An adult (18+) must be available to receive the order; couriers may request ID verification at the time of delivery.
6. Delayed, Lost or Damaged Shipments
- If your order is significantly delayed beyond the estimated delivery window, please contact us with your order number and we will investigate with our courier partner.
- Coal and ceramic/glass accessories are fragile and shipped in protective packaging; if your package arrives visibly damaged, please record an unboxing video and contact us within 48 hours of delivery – see our Return & Refund Policy for next steps.
- In case of a shipment lost in transit, we will offer a replacement or full refund once confirmed by the courier partner.
7. International Shipping
We currently do not ship outside India. / We ship to select countries – see checkout for eligible destinations. Customs duties and import regulations for hookah-related products vary by country and are the buyer’s responsibility.
8. Contact Us
For shipping-related questions, contact us at info@gazwan.in or +91-8779398882.